Pendam is pleased to offer free shipping on all U.S. orders of $100+. Domestic orders should arrive within 7 to 10 business days from the day they are shipped.

Please note however, due to a higher volume of sales during promotional periods, our order processing time may be delayed.

Not at this time, but we are working on offering world-wide shipping soon!

Once your order has shipped, you will receive an email with your tracking number.

Clean your pieces regularly with the Pendam anti-tarnishing polishing cloth included in your order. Do not use cleansing agents and minimize exposure to saltwater and chemicals.

We proudly offer a 1-year warranty from date of purchase, and will happily repair or replace your piece if any damage occurs to the material or workmanship.

When not in use, store your jewelry in your Pendam gift box.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept items for an exchange, store credit, or a refund. 

For a full refund to be granted, the item(s) must be returned with all original packaging in new, unworn condition within 30 days and accompanied by your order number.

We reserve the right to deny any returns where the security sticker has been removed or tampered with. Full refunds are not guaranteed and are subject to our review.

To start your return, please reach out to info@pendam.com with your Name, Order Number and reason for a return within 30 days of the order date.

Both exchanged and returned items must be in new, unworn condition. Both returned and exchanged items should include all Pendam packaging. 

Once the return is received, please allow up to 3 business days for the return to be reviewed and processed. From the date a return is processed, it may take up to 5 business days for a credit to appear on a bank statement. 

Sale pieces are final sale.